Frequently Asked Questions

Biologics Express (by Aperio Continuum) is a specialist dermatology telehealth service designed for patients with chronic inflammatory skin conditions such as psoriasis, eczema, hidradenitis suppurativa, and alopecia areata.

We provide expert review, treatment planning, and biologic therapy management through secure online consultations.

This service is designed for:

• Patients already diagnosed with a chronic inflammatory skin condition
• Patients currently prescribed and using biologic therapies
• Patients seeking specialist input without long public wait times

It is not be suitable for urgent or undiagnosed conditions requiring in-person specialist assessment.

1. Complete online registration
2. Complete a structured intake form (including photos and questionnaires)
3. A specialist reviews your case
4. If appropriate, you will receive an ongoing prescription for your biologic.
5. You will also receive a letter to your GP and/or treating specialist informing them of your biologic renewal, as well as instructions regarding continued follow up with your regular specialist.

For many stable, well controlled chronic skin conditions, telehealth can be safe and effective, especially when supported by high-quality images and structured clinical information.

Every case is reviewed by a specialist and if there is concern regarding the safety or appropriateness of telehealth - you will be advised to seek an in-person consultation

Currently we focus on:

- Psoriasis

- Atopic Dermatitis (Eczema)

- Hidradenitis Suppurativa (HS)

- Alopecia Areata

• Send a summary of your consultation
• Coordinate care with your existing doctors
• Ensure continuity and safety of treatment

Biologics Express is not a replacement for your regular GP or Specialist.

We strongly encourage ongoing involvement of your regular clinicians.

Photos are essential for accurate assessment of your skin condition.

They are also essential to ensure we are providing safe and appropriate care for your condition.

We provide structured guidance to ensure:

• Consistent angles
• Good lighting
• Clinically useful images

This helps us make safe and effective decisions remotely.

Your information is:

• Stored securely on Australian servers using encrypted systems
• Handled in accordance with Australian privacy laws
• Never shared without your consent (unless required by law)

We take patient confidentiality extremely seriously.

Each Consultation for Biologic Renewal costs $99.

This is a private service, and Medicare rebates do not apply.

All costs are clearly displayed before booking.

No Referral from your GP is Required

Referrals are needed in order to access the Medicare Rebate for Specialist Consultation.

Medicare Rebates do not apply to asynchronous telehealth services (including Biologics Express)

Reviews are undertaken within 48 hours.

Urgent Issues should not be managed through this service.

All urgent issues should be referred in person to your regular specialist, regular GP or your local emergency department.

This service is not for emergencies.

If you have:

• Rapidly worsening symptoms
• Signs of infection
• Severe pain or systemic illness

Please seek urgent assessment through your GP, emergency department, or local health service.

Telehealth cannot:

• Replace full physical examination in all cases
• Perform procedures or biopsies
• Assess certain complex or unclear diagnoses

If needed, we will direct you to in-person care.

Some medications (especially biologics) require ongoing monitoring.

We will advise exactly what is needed and coordinate with your GP and regular specialist where appropriate.

Such medications will only be provided if related to the management of the primary inflammatory condition (eg psoriasis, eczema).

These include topical therapies (eg steroid creams) and adjuvant treatments (spironolactone).

The final decision regarding additional prescriptions is at the discretion of the specialist and in the best interests of patient safety.

Regular prescription for other medication such as blood pressure and cholesterol tablets should be directed to your General Practitioner.

• A smartphone or computer
• Internet access
• Ability to upload photos
• ~10–15 minutes to complete forms

Yes. This service is run by qualified dermatologists and follows:

• Australian clinical standards
• AHPRA telehealth guidelines
• Evidence-based treatment protocols

Your safety and quality of care are our top priorities.

Further Questions can be directed to support@biologicsexpress.com.au